Sarafadeen Ibrahim Ayomide

Led the development of technical documentation for AI observability platforms, significantly reducing support tickets and enhancing user onboarding for complex monitoring solutions.

• Slashed support ticket rates by 45% within 6 months through collaborative engagement with product managers and engineers, articulating technical documentation for new dashboard builder and alerting tools.
• Produced over 20 end-to-end technical guides and API references for AI observability platforms, clarifying infrastructure, Kubernetes, and database monitoring features for developers and enterprise clients.
• Led content review sessions with cross-functional teams, refining documentation for log, synthetic, and browser monitoring modules to support seamless onboarding for new users.
• Maintained and updated knowledge base articles, troubleshooting resources, and release notes, empowering support teams to efficiently resolve customer queries.
• Mentored junior writers on technical writing standards and best practices, elevating overall documentation quality and consistency across 20+ product modules.

Resolved complex documentation gaps and transformed engineering specifications into user-friendly content, improving self-service adoption and product launches.

• Resolved complex documentation gaps by researching product functionality through user and stakeholder interviews, delivering comprehensive API guides and user manuals within tight project deadlines.
• Utilized docs-as-code methodologies to significantly reduce content development and distribution time, successfully completing technical writing projects for multi-industry clients while maintaining version control.
• Transformed dense engineering specifications into user-friendly tutorials and troubleshooting guides, conducting usability testing with end-users to reduce client support tickets through self-service documentation.
• Developed standardized content templates and style guides for recurring client engagements, streamlining documentation processes across multiple industries and ensuring consistent quality delivery.
• Conducted technical research on emerging software tools and platforms, interviewing subject matter experts, and testing applications to facilitate product launches and user adoption.

Enhanced user experience through simplified technical content and intelligent docs-as-code techniques, leading to improved product experiences and efficient content adaptation.

• Improved user experience by leveraging articulate and simplified technical content, leading to enhanced product experience and expeditious modifications within 5 months.
• Streamlined documentation access, retrieval, and adaptation for engineers by consistently simplifying content using highly intelligent docs-as-code techniques.
• Developed impactful user research questionnaires, resulting in accurate data gathering that enabled the team to consistently achieve all sprint targets at a minimum of 90% consistency.
• Delivered visionary competitor analysis with clear articulation of product development and modification opportunities, informing strategic product enhancements.

Led technical content creation for major cybersecurity and cloud optimization platforms, managing workflows and establishing quality standards to enhance client onboarding and product adoption.

• Delivered challenging technical writing briefs for industry leaders like Wiz.io, Acronis.com, granulate.io, and Zoho.com, enhancing their market presence and user understanding.
• Managed end-to-end content delivery workflows, collaborating with UX designers and developers to produce API documentation and integration guides, significantly reducing client onboarding time from weeks to days.
• Established and enforced technical content quality standards across marketing and development teams by implementing style guides and review processes, ensuring consistency for 20+ software products and platforms.
• Conducted extensive research on emerging technologies, interviewed SMEs, and analyzed competitor documentation, providing strategic recommendations that optimized client content positioning.
• Mentored junior writers and content strategists, providing hands-on guidance in documentation tools and processes to build internal capability and support an expanding client portfolio.

Collaborated with engineering teams to produce comprehensive guides for cross-browser and automated testing, improving developer onboarding and knowledge base accuracy.

• Collaborated with engineering teams to document cross-browser testing workflows, producing over 15 comprehensive guides that enabled developers to execute seamless testing across Chrome, Firefox, and Safari environments.
• Translated complex automated testing integration processes into accessible documentation, working directly with QA engineers using Selenium and Cypress frameworks.
• Researched and documented real device testing procedures during platform expansion, analyzing user feedback and technical specifications to create mobile testing guides supporting both Android and iOS workflows for 200+ daily users.
• Improved developer onboarding experience by streamlining API documentation structure, effectively addressing developer confusion around geolocation testing features.
• Maintained the technical knowledge base covering CI/CD integration processes, updating documentation for Jenkins, GitLab, and GitHub Actions, ensuring accuracy across 25+ integration tutorials supporting enterprise client implementations.

Streamlined technical documentation for EAM system implementations, enabling 200+ end-users and improving client deliverable consistency.

• Streamlined technical documentation processes during EAM system implementations across 5 client organizations, collaborating with IBM Maximo specialists to reduce documentation delivery time from 6 weeks to 3 weeks.
• Developed comprehensive user guides and training materials for digital twin technologies, enabling over 200 end-users to successfully operate predictive maintenance platforms.
• Led cross-functional documentation reviews during asset management consulting projects, coordinating with data analysts and reliability engineers to ensure technical accuracy and regulatory compliance.
• Created standardized templates and style guides, implementing version control systems and approval workflows to improve client deliverable consistency and establish unified documentation standards.
• Managed technical communication strategy for 8 enterprise asset management implementations, translating complex system specifications into accessible formats for operations teams to support successful go-live transitions and user adoption.

Led content strategy and execution for over 65 tech products and 50 companies as a freelance technical content writer, driving marketing campaigns and improving content quality.

• Developed over 200 technical web content pieces for 65+ products across diverse tech niches including MarTech, Kubernetes, Software testing, IoT, and DevOps.
• Provided invaluable recommendations that shaped overarching content strategies for 50+ companies spanning key sectors such as HRTech and FinTech.
• Reviewed, assessed, and made valuable recommendations to the content strategy of 50+ companies across HRTech, FinTech, and other industries, improving overall content effectiveness.
• Collaborated effectively with marketing teams of 20+ companies to execute successful technical content marketing campaigns.